We are looking for a Salon Receptionist/Assistant to act as the first point of contact for customers who visit our salon or contact us to learn about our beauty services. Salon Receptionist responsibilities include greeting customers upon their arrival, answering clients’ questions about services via phone, email or in person and processing transactions. To be successful in this role, you should be highly organized and able to manage clients with grace, even during peak demand. Ultimately, you will help boost our reputation by building friendly, trusting relationships with customers.
LÀK Nail Bar is located at 1747 Westwood Blvd LA, CA 90024. Free employee parking as well.
Responsibilities
- Warmly greet clients, walk them to the proper beauty station and inform assigned beauticians of their arrival
- Upholding salon standards in customer service and protocols
- Book and confirm appointments via phone and email
- Process transactions (cash and credit cards) and issue receipts
- Welcome walk-ins, answer questions about services and schedule appointments based on availability
- Inform clients about new services and discounts
- Cross-sell services and products when appropriate (e.g. through informative brochures and gift cards)
- Update client records with contact and billing details, appointments and services offered
- Manage our call center
- Maintain a tidy reception area/uphold cleanliness and sanitation protocols on the salon floor
- Order business cards, brochures and stationery as needed
- Assist with salon manager and owner
- Cleaning
Skills
- Proven work experience as a Salon Receptionist, Front Desk Representative or similar role
- Hands-on experience with office equipment, like printers and POS systems
- Familiarity with processing transactions
- Excellent communication abilities (verbal, phone and email) with a customer service attitude
- Solid organization and record-keeping skills
- An ability to remain calm under stressful circumstances
- Multi-tasking
Job Type: Part-time
Pay: Up to $16.00 per hour
Benefits:
- 401(k) matching
- Employee discount
- Flexible schedule
Shift:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
Weekly day range:
- Monday to Friday
- Weekend availability
COVID-19 considerations:
Salon covid protocols, plexiglass barrier, temperature checks, and cleaning protocols are upheld in salon.
Ability to commute/relocate:
- Los Angeles, CA 90024: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Preferred)
- salon: 1 year (Preferred)
Language:
- English (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Work Location: One location
